Processing Time + Shipping Time = Delivery Time
You will be notified by two e-mails once your order is placed and shipped. Shipments will be provided with tracking information. In some instances, there may be unexpected delays. If there is a prolonged delay in processing your order, you will be notified by e-mail or by phone.
We usually do not process orders on weekends and U.S. national holidays, when our carriers are not avaiable.
Please note that your order and any information within your order cannot be changed or canceled after the order is processed or shipped out. We understand sometimes you may want to cancel your order or you may change your mind; therefore, if you receive items that you do not want, you can return them for an exchange or refund - please refer to our Return Policy for procedures. However, if there is a problem, please contact us or call during business hours.
All orders take 24 hours (Mon-Fri) to process before being shipped. Shipping time varies based on where you live and the shipping method.
Unlike other webstore, we do not make profit by shipping charges. We only charge actual amount of the shipping and handling labor cost. Shipping fee is automatically calculated by the system which based on weight, quantity, zip code and destinating country. Simply click the "re-calculate" button, you will be offered shipping options and their price.
Incomplete or Incorrect Shipping Address
We are not responsible for returns or lost packages because of an incorrect or incomplete address. Please make sure you provide the correct shipping address when you place the order. If an order is not received and returned by the carrier because of an incorrect or incomplete address, we will either issue a refund excluding shipping and handling fee, or reship the order by charging actual shipping fee. There is no re-stocking fee for all returns due to incomplete or incorrect shipping address! If an order is not returned or lost because of an incorrect or incomplete address, you are responsible for the loss, we can not issue refund or reship in such a case. If the package is shipped via UPS and we are charged for an address correction, we will in turn charge you.
We offer free shipping for all of our items. Simply look for the logo to enjoy free shipping on selected items throughout the store.