a. Shipment Terms:
- Free shipping applied to countries worldwide (including India, Russia, Canada, USA, Brazil, Netherland, Ukraine, Korea etc.)
- Shipping lead time: 4-18 days
- Tracking number on parcel will only be available to orders with optional registered airmail fee paid (USD $1.87/order)
- DHL express shipment is an available option and can be chose during checkout (USD $28.79/kg)
b. Return Policy & Warranty Claim:
- Any damage on receipt will get replacement when enough evidence is shown.
- Valid order ID is required to claim any warranty (Order should be made within 12 months upon the day of warranty claim)
- Faulty item or wrong item on receipt will get a replacement. Our representative may request you to return the faulty or wrong item back to our operation warehouse before replacement dispatch.
- Any further compensation scheme will be decided upon our representative.
c. Bulk Purchase and Wholesale:
- Please read our Volume Purchase Discount page for the discount coupon and percentage.
d. Refund and Order Withdrawal:
- Any refund or order withdrawal request is only accepted within 48 hours upon order received
- For order withdrawal or refund request after 48 hours upon order received, we only offer partial refund or reject the request. Request will be considered by our representative case by case.